Serengeti Wildlife Safaris

1. Acceptance of Terms

By confirming a booking with Serengeti Wildlife Safaris, the client acknowledges and accepts these Terms & Conditions. These terms govern all safaris, tours, and services provided by the Company.

2. Booking a Safari

How a Booking Is Made
Once the itinerary and pricing are agreed upon:

1. We provide official payment details.

2. The client pays the required deposit.

3. We issue a formal booking confirmation and request necessary information (flight details, dietary needs, special requests).

Only the information provided on our official booking form becomes part of the travel agreement.

The Company may decline or cancel a booking prior to confirmation if necessary.

3. Price Guarantee

Prices are guaranteed once a deposit is received, except in situations involving:

• Government fee adjustments (park fees, taxes)

• Fuel surcharges

• Exchange rate shifts

• Major quotation errors

These conditions apply throughout the Tanzanian tourism industry.

4. Payment Terms

Deposits Required

• Camping Safaris: 10% deposit

• Lodge Safaris: 30% deposit

• Tailor-Made Programs: Between 10%–70% depending on services and hotels required

All deposits are non-refundable.

Final Payment

• Final balance must be paid between 30 and 15 days before arrival, unless otherwise agreed.

• Late payments may result in automatic cancellation by suppliers, especially lodges.

Payment Methods

All payments must be made exclusively through:

• Serengeti Wildlife Safaris Official Tanzanian bank accounts

• Verified online payment portal (Pesapal)

Clients are responsible for all bank transfer and credit card processing fees.

5. Modifying Itineraries

Changes by Serengeti Wildlife Safaris
To maintain safety, comfort, or availability, we may adjust:

• Order of destinations

• Accommodation providers

• Daily routing

• Activities affected by weather or logistics

Any changes will be equal or better in quality, and the overall experience will not be compromised.

Changes by the Client
Client-requested changes after booking confirmation may incur administrative fees, and cancelled services follow standard cancellation rules.

Adding extra services typically carries no amendment fee.

6. Cancellation & Refund Policy

Client Cancellations

Time Before Start Date	Cancellation Policy
45+ days before trip	Refund minus 15% admin & supplier fees
30–44 days	50% refund OR 100% credit note
15–29 days	No refund, but 100% credit note
0–14 days	No refund (only reviewed with valid medical/legal documents)

No Refunds After the Safari Begins
Once the safari has started, no refunds are issued for unused services or changes, because:

• Park fees, accommodation, and suppliers are prepaid

• Vehicles, fuel, logistics, and guides are committed

• Wildlife sightings cannot be guaranteed

• Weather and natural conditions are beyond control

7. Cancellations or Changes by the Company

In rare situations such as extreme weather, supplier failure, or safety concerns, we may modify or cancel services.

Clients will receive:

• An equivalent replacement service or

• A full refund of payments made directly to the Company

We are not responsible for incidental expenses including flights, visas, vaccinations, or insurance unless Serengeti Wildlife Safaris booked your flights.

8. Travel Insurance

Clients are strongly advised to purchase comprehensive travel insurance covering:

• Trip cancellation

• Medical emergencies

• Evacuation

• Lost luggage

• High-risk activities

Participation in all activities is at the guest's own risk.

9. Client Responsibility & Conduct

We may terminate participation without refund if a guest:

• Endangers themselves or others

• Damages property

• Disrupts the safari

• Behaves unlawfully

All health conditions, dietary requirements, and mobility limitations must be disclosed at booking.

10. Complaints & Issue Resolution

Any concern during the safari must be reported immediately to the guide or office.

Retroactive complaints after travel without giving us a chance to fix the issue cannot be addressed.

11. Liability & Limitations

Serengeti Wildlife Safaris is not liable for:

• Airline delays or cancellations

• Lost or damaged luggage

• Acts of wildlife

• Weather-related disruptions

• Strike, political unrest, or force majeure

• Injuries caused by third-party suppliers

• Any service not directly booked through us

Local laws and industry standards of Tanzania apply.

12. Third-Party Activities

Activities such as balloon safaris, diving, and horse riding are operated by third parties.

The Company holds no liability for these services.

13. Flight & Transfer Responsibilities

Flights are entirely the responsibility of the airline.

Clients must pursue compensation directly with the airline unless the flight was booked through Serengeti Wildlife Safaris.

14. Health, Safety & Local Conditions

Clients must ensure they meet Tanzanian entry requirements and understand that local conditions may differ from their home country.

Medical and vaccination advice should be obtained prior to travel.

15. Supplier Terms

All suppliers (lodges, airlines, activity operators) have their own terms which form part of your booking with us.

16. Payment Security

To protect your reservation:

• All suppliers (lodges, camps, flights) are prepaid before your arrival.

• Company profits remain in a separate secure account until the safari is completed.

• Payments are accepted only via official bank accounts or Pesapal.

This ensures your booking is safe, guaranteed, and honoured even during peak season.

17. Legal Jurisdiction

All bookings fall under the laws of Tanzania.

Any disputes must be settled in Tanzanian courts.

18. Fraudulent Inquiries

Fake or competitor inquiries will be legally pursued and blocked.

19. Definitions

• Company: Serengeti Wildlife Safaris

• Client / Guest: The person(s) purchasing services

• Group Leader: The main contact responsible for payments & correspondence